4d loginPrivacy Policy

This page describes what we collect when you use 4d login and how we keep that data protected. We at 4d login collect personal information only when you register, deposit, or interact with our customer support. We use that information to verify your identity, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), and resolve any account issues you report.

Our data handling reflects our commitment to transparency. We explain what we collect, who has access to it, how long we keep it, and what rights you have over your information. We do not sell or rent your data to third parties. We share information only with payment processors, compliance partners, and customer support staff who need it to serve you. Our servers may sit outside your jurisdiction, but we apply industry-standard encryption and access controls to protect your data at every step.

Read on to understand our privacy practices on 4d login, your data rights, and how to contact us if you have questions about your personal information.

What data we collect on 4d login

We at 4d login collect personal information in three main scenarios. First, when you register an account, we collect your email address, full name, date of birth, phone number, and residential address. We use this information for KYC (Know Your Customer) verification — we require a photo ID (national ID, passport, or driver's license) and proof of address (utility bill or bank statement) to confirm your identity.

Second, when you deposit funds, we collect information about your payment method. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we record the transaction ID and timestamp. If you use bank transfer (e-wallet, mobile banking, local payment, online payment), we record your account number, bank name, and transfer reference. If you use e-wallet, we record the QR scan and amount. We do not store your e-wallet password or bank PIN — those remain with your payment provider.

Third, when you contact our customer support, we collect your chat messages, phone call recordings (if you call), and any documents you submit (such as updated ID photos or address proof). We log all support conversations against your account for your protection and ours — so we can resolve your issue and refer to the conversation later if needed.

Account data: Email, name, date of birth, phone, address, photo ID, proof of address. We keep this for as long as your account is active and for five years after closure for regulatory compliance.
Transaction data: Deposits, withdrawals, betting history, game play records. We retain transaction data for seven years to comply with tax and anti-money-laundering rules.
Support data: Chat messages, call recordings, submitted documents, complaint records. We keep support data for three years unless a dispute is pending, in which case we retain it until resolved.
Device data: Device type, IP address, browser type, login timestamps. We use this to detect suspicious activity and prevent account takeover.

How we use your data on 4d login

We at 4d login use your data for five core purposes. First, we verify your identity through KYC. We submit your photo ID and address proof to our compliance partner, who checks them against official records. This typically takes one business day. We do not process deposits or withdrawals until KYC verification is complete.

Second, we process your payments. When you deposit via mobile banking, local payment, or bank transfer, our payment processor (a specialized fintech firm) exchanges your payment instruction with the relevant payment provider. We do not directly handle your bank or e-wallet credentials — the payment provider does. We receive only confirmation that your deposit succeeded or failed.

Third, we detect and prevent fraud. We monitor your account for unusual activity — for example, multiple failed login attempts, large withdrawal requests from a new device, or rapid deposit and withdrawal cycles. If we detect suspicious activity, we may place a temporary hold on your account and contact you via in-app chat or email to confirm it was you.

Fourth, we provide customer support. Our support team (based in Jakarta, Surabaya, Bandung, and Medan) uses your account data, payment history, and chat records to resolve your questions about game rules, withdrawal status, payment methods, or account issues. Support agents sign a confidentiality agreement and can access only the data they need to help you.

Fifth, we comply with law. We retain your data to satisfy tax authorities, anti-money-laundering regulators, and law enforcement if they request it. Our legal team reviews every official data request and releases only the minimum data required by law.

We at 4d login share your data with third parties only when necessary to deliver our service or comply with law. Our main third-party partners are:

Payment processors: We share your payment information with our fintech partner, who routes your online payment, e-wallet, bank transfer, and mobile banking transactions to the relevant payment provider. The payment processor signs a data protection agreement and may only use your data to process your transaction.
KYC compliance partners: We submit your photo ID and address proof to a specialized compliance firm, who verifies them against official records. The compliance firm is bound by data protection law and deletes your documents after verification is complete (typically one business day).
Customer support platform: Our in-app chat system runs on a third-party platform that stores your chat messages. The platform provider is contractually bound to keep your messages confidential and use them only to deliver support services to you.
Analytics and error tracking: We use anonymized, non-identifiable logs to track platform performance and identify technical bugs. We do not share your account number, name, or payment details with analytics providers.

We do not sell or rent your personal data to advertisers, data brokers, or any other commercial entity. We also do not share your data across our service boundaries — for example, your betting history is not shared with our live-dealer team unless you contact support about a live-dealer dispute.

Data location: Our servers may be located outside your country. We apply the same encryption and access controls to all data regardless of server location. Your data is encrypted in transit and at rest, and only authorized 4d login staff can decrypt it.

Cookies and tracking on 4d login

Our 4d login platform uses cookies and similar tracking technologies for three purposes. First, we use session cookies to keep you logged in on our mobile app and iOS Web portal. These cookies expire when you log out or close the app. Second, we use analytics cookies to understand how users interact with our platform — for example, which games are most popular, which payment methods users prefer, or whether our interface is easy to navigate. We do not identify you from analytics data — we analyze only patterns across many users.

Third, we use security cookies to prevent account takeover and fraud. We store a unique device identifier so we can detect if someone is trying to log in from an unfamiliar device. You can disable non-essential cookies in your browser settings, but disabling security cookies may prevent you from logging in. You can manage all cookie preferences in your account settings on 4d login.

How we protect your data on 4d login

We at 4d login use industry-standard encryption to protect your personal data. All data in transit between your phone and our servers uses TLS (Transport Layer Security) encryption — the same protocol that protects bank websites. All data at rest (stored on our servers) is encrypted using AES-256 encryption, which is the standard used by governments and financial institutions.

We restrict access to your data. Only authorized staff members (compliance team, customer support, technical support) can view your personal information, and only when necessary to serve you. All staff sign confidentiality agreements. We also maintain access logs — if someone views your account, we record who, when, and why. We review these logs regularly to detect unauthorized access.

We undergo regular security audits by independent third-party firms who test our systems for vulnerabilities. We also maintain a bug-bounty program — if a security researcher discovers a vulnerability, they can report it to us confidentially, and we pay them for helping us fix it before it can be exploited.

Your rights regarding your data on 4d login

We at 4d login respect your rights over your personal data. You have the right to request a copy of all personal data we hold about you. You can ask for this via in-app customer support chat or email. We will send you a detailed report within 30 days, listing everything we store — your contact information, payment history, betting records, support conversations, and device logs.

You also have the right to request that we correct, update, or delete your personal data. If your address has changed, your phone number is outdated, or you want to remove old support messages from our system, contact our support team. We will make the change within 30 days. However, we may need to retain some data (such as transaction records) for regulatory compliance or to resolve a dispute with you. If we cannot delete data due to a legal obligation, we will explain why.

You can also request that we restrict how we use your data — for example, you can ask us not to use your email for marketing communications. All push notifications on 4d login are optional and manageable in your account settings. You can disable withdrawal alerts, win notifications, or match reminders anytime.

Finally, you have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data. We encourage you to contact us first via our in-app support — we will respond within 48 hours and try to resolve your concern directly.

How long we keep your data on 4d login

We at 4d login retain your data for different periods depending on the type of information and applicable law. Account registration data (name, address, phone, ID) is kept for as long as your account is active. If you close your account, we retain this data for five years to comply with anti-money-laundering rules, then delete it.

Transaction data (deposits, withdrawals, betting history) is retained for seven years to satisfy tax authorities and financial regulators. Support data (chat messages, call recordings, complaint records) is kept for three years unless a dispute is pending, in which case we keep it until the dispute is resolved.

Device and login data (IP addresses, device types, login timestamps) is retained for 12 months, then automatically deleted. Cookies are cleared when you log out or close the app. If you request account deletion, we delete all non-essential data immediately and retain only legal and compliance records per the timelines above.

Our privacy policy and jurisdiction on 4d login

We at 4d login operate in jurisdictions where online gaming complies with local law. Our privacy practices comply with applicable data protection law in those jurisdictions. We do not knowingly collect data from users in jurisdictions where online gaming is prohibited. If you access 4d login from a restricted jurisdiction, your account is subject to suspension.

We maintain this privacy policy on our website and update it whenever our practices change. Significant changes are announced via in-app notification. Your continued use of 4d login after a policy update constitutes acceptance of the new policy. If you disagree with our privacy practices, you can close your account and request deletion of your data per the process described above.

Contact us about privacy on 4d login

If you have questions about our privacy policy, how we handle your data, or your data rights on 4d login, contact our customer support team. You can reach us via in-app chat (available during business hours), phone support during business hours, or email for formal requests. Our support team in Jakarta, Surabaya, Bandung, and Medan can answer questions about KYC verification, payment security, data retention, or your right to access and delete your information.

Our commitment on 4d login is clear: we collect only the data we need, protect it with encryption and access controls, share it only with trusted partners who sign confidentiality agreements, and respect your rights to access, correct, and delete your information. We are transparent about how we use your data and why we keep it. If you have privacy concerns, our support team is ready to help.